At ASPEX Secure, we stand behind the quality of every Ajax Systems device we install. Your security system is an important investment, and our warranty ensures long-term reliability, professional support, and protection against defects.
Manufacturer Warranty (Ajax Systems)
Ajax Systems provides a 2-year limited manufacturer warranty on all security devices and components.
This warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
- Replacement or repair of defective equipment
The manufacturer warranty period begins from the date the device is purchased from ASPEX Secure.
ASPEX Secure Installation Warranty
We provide an additional 1-year installation workmanship warranty, which covers:
- Faults caused by improper installation
- Wiring or mounting issues
- Calibration or configuration errors
- Free onsite corrections if installation-related issues occur
If any installation-related issue appears within the first year—you're covered.
What’s Not Covered
The warranty does not apply to:
- Damage caused by misuse, accidents, or unauthorized modifications
- Issues caused by power surges, lightning strikes, flooding, or other environmental factors
- Normal wear and tear (e.g., batteries)
- Devices damaged by third-party installations or tampering
- Software/app configuration issues beyond official system updates
Battery & Consumable Parts
Ajax devices include long-life batteries designed to last up to 7 years depending on usage.
Because batteries are considered consumable, they are not covered by the warranty.
Extended Protection Plans
For customers who want full ongoing protection, ASPEX Secure offers Extended Protection & Support Plans, including:
- Priority service visits
- Extended hardware warranty
- Annual system checkup
- Unlimited remote technical support
Contact us to learn more or add extended protection to your plan.
How to Request Warranty Service
If you believe your system has a defect or issue, follow these steps:
- Contact our Support Team
Email: hello@aspexsecure.com
Phone: (your number) - Provide details
- Order or installation date
- Device name
- Description of the issue
- Photos or videos (optional but helpful)
- We diagnose the issue
- Remote troubleshooting
- If needed, schedule onsite service
- Repair or replacement
- Covered items replaced at no cost
- Installation-related issues fixed free of charge
Customer Responsibility
To maintain warranty validity:
- Do not open, modify, or disassemble devices
- Keep proof of purchase and installation records
- Ensure the system is used according to manufacturer instructions
- Use only approved accessories, mounts, or power sources
Limitation of Liability
ASPEX Secure is not responsible for:
- Indirect losses or damages
- Loss of data or digital settings
- Damages caused by failure to maintain the system (e.g., dead batteries)
- Integration issues with unsupported third-party devices
Need Assistance?
We’re here to help.
If you're experiencing issues or want to review your system’s health:
📧 hello@aspexsecure.com
