Find answers to the most common questions about home and commercial security systems, installation, monitoring, Ajax technology, and pricing. ASPEX Secure's security experts provide clear, detailed answers to help you make informed decisions about protecting your property.
ASPEX Secure is a professional security company specializing in Ajax Systems installation and monitoring across the United States. Founded in 2023, we provide residential and commercial security solutions featuring Ajax's European-engineered wireless technology with 7-year battery life, 6,500-foot range, and 24/7 UL-certified monitoring starting at $29/month.
Unlike national competitors requiring 36-month contracts, ASPEX offers flexible month-to-month monitoring with no activation fees or cancellation penalties. As an authorized Ajax Systems partner, we install genuine equipment with certified technicians averaging 8+ years security industry experience.
Our no-contract approach combines professional-grade protection with customer-first flexibility, serving homeowners and businesses who value transparency, reliability, and modern security technology.
ASPEX Secure exclusively installs Ajax Systems security equipment—a European-engineered wireless platform recognized as the #1 security system in Europe and trusted by 4 million users across 180+ countries. Ajax technology uses proprietary Jeweller wireless protocol achieving 6,500-foot communication range (20X farther than WiFi-based competitors), 5-7 year battery life (3X longer than typical systems), and photo-verified motion detection reducing false alarms by 90%.
Unlike consumer DIY systems (Ring, SimpliSafe), Ajax meets professional Grade 2 security certification standards with military-grade AES-128 encryption, anti-jamming frequency hopping, and two-way audio capabilities. The system supports 200 devices per hub, operates reliably during internet/power outages using cellular backup, and provides advanced automation through Ajax scenarios and relay modules.
We chose Ajax because it delivers enterprise-grade reliability without enterprise complexity or costs, combining European engineering excellence with professional installation and American customer service standards.
Yes—ASPEX Secure provides comprehensive security solutions for both residential properties and commercial businesses, with specialized packages tailored to each environment's unique requirements.
Residential security (starting from $199) covers single-family homes, apartments, townhomes, and condos with 5-20 devices including door/window sensors, motion detectors with photo verification, indoor/outdoor cameras, fire/smoke detection, and flood monitoring. Typical home installations take 2-4 hours and include professional placement, mobile app setup, and user training.
Commercial security (custom pricing) serves retail stores, offices, warehouses, restaurants, medical facilities, and multi-location businesses requiring 20-200 devices, access control integration, video surveillance, and 24/7 UL-certified monitoring with priority emergency dispatch.
Both solutions use the same proven Ajax technology with wireless installation, cellular backup, and remote management through unified mobile apps. Our technicians assess your specific property to recommend optimal coverage balancing comprehensive protection with practical budget considerations.
Residential security details → | Commercial security solutions →
ASPEX Secure systems start from $199 for equipment, with no contracts, no activation fees, and no hidden charges. The total cost depends on your property size and the number of Ajax devices you choose—such as sensors, keypads, sirens, flood detectors, or cameras.
All equipment is purchased outright, so you fully own your Ajax hardware. There are no rental fees and no required bundles—every system is custom-built for your home or business.
Professional 24/7 monitoring starts from $29/month, with pricing based on the type of devices installed:
For a precise estimate, our team creates a personalized quote based on your layout, security needs, and preferred monitoring plan.
Professional monitoring starts from $29/month with ASPEX Secure, significantly less than competitors while providing superior UL-certified 24/7 coverage with no contracts or commitments.
Our monitoring plans include 24/7 professional response with 30-second alert verification, police/fire dispatch coordination, cloud video storage, mobile app control, cellular backup connectivity, automatic firmware updates, and lifetime technical support—services competitors often charge extra for.
All monitoring plans cover unlimited devices within your system at no additional per-device fees. Compare to ADT, Vivint, and SimpliSafe which require contracts and charge separately for features we include standard. Cancel anytime with 30 days' notice and zero penalties.
Month-to-month flexibility means you're never locked into long-term commitments—we earn your continued business through excellent service, not legal obligations.
Yes—ASPEX Secure provides free custom quotes within 24 hours, tailored precisely to your property's layout, entry points, security concerns, and budget requirements.
Our quote process includes:
Quotes remain valid for 30 days with no obligation to purchase, no high-pressure sales tactics, and no surprise fees later. Average quote turnaround: same-day for standard homes, 2-3 days for complex commercial properties.
Request your free custom security quote →
Yes—ASPEX Secure provides professional installation by Ajax-certified technicians with an average of 8+ years security industry experience, ensuring optimal device placement, reliable system performance, and full monitoring integration.
Professional installation includes:
Installation takes 2-4 hours for typical homes (8-12 devices) or 4-8 hours for larger properties/businesses (15+ devices). Professional installation is included free with most packages, ensuring your system is configured correctly from day one.
We also handle any drilling, mounting challenges, or property-specific installation requirements.
Learn about our installation process and what to expect →
Professional security system installation takes 2-4 hours for typical residential properties with 8-12 devices, or 1-2 hours for basic systems with 5-7 devices.
Installation timeline breakdown:
Complex commercial installations with 20+ devices may require 6-10 hours or multiple-day scheduling to minimize business disruption.
Yes—Ajax devices are designed for DIY installation with adhesive mounting, QR code pairing, and mobile app guidance taking 3-5 hours for technically comfortable homeowners, though professional installation ensures optimal placement and maximizes protection effectiveness.
DIY installation process:
DIY advantages: Work at your own pace over days/weekends, hands-on familiarity with every device, flexibility to adjust placement during testing.
DIY limitations: May miss optimal sensor placement (reducing effectiveness or causing false alarms), configuration settings often need professional optimization, no verification testing before system goes live.
ASPEX offers free DIY Installation Support including pre-programmed equipment, video chat installation guidance, and remote troubleshooting assistance.
ASPEX Secure systems support 50-200 devices per Ajax Hub from Ajax's extensive ecosystem of over 100 wireless security devices covering intrusion detection, video surveillance, fire and life safety, access control, and smart home automation, plus integration capabilities for third-party devices.
Ajax devices span five core protection categories: Intrusion detection includes door/window sensors, motion detectors with pet immunity, photo-verified MotionCam detectors reducing false alarms by 90%, glass break sensors, and outdoor perimeter protection. Video surveillance offers doorbell cameras, indoor cameras with 1080p resolution, and outdoor cameras with night vision and weatherproof housings. Fire and life safety provides smoke detectors, carbon monoxide sensors, temperature monitors, and flood sensors with extended battery life up to 10 years. Access control includes touchscreen keypads with proximity readers, wireless keyfobs, and panic buttons. Smart home automation features relay modules, wireless switches, and smart plugs for controlling lighting, garage doors, gates, and appliances.
The system also integrates third-party devices through Ajax's Transmitter module (connecting wired sensors from existing systems), and relay modules (controlling non-Ajax smart home devices, thermostats, and access systems). This flexibility allows you to incorporate existing equipment while building a comprehensive Ajax-based security system.
Ajax's modular architecture scales from starter systems to enterprise installations. Typical residential properties use 10-20 devices covering entry points, interior zones, cameras, and life safety monitoring. Commercial installations deploy 20-100+ devices depending on building size, access control needs, and compliance requirements. All devices—both Ajax and integrated third-party equipment—manage through the unified Ajax mobile app with consistent performance and military-grade encryption.
Yes—all Ajax security devices are wireless, communicating via proprietary Jeweller radio technology, eliminating installation complexity while achieving superior range (6,500 feet) and reliability (99.9%+ communication success) compared to WiFi-based competitors.
Wireless advantages include:
Extended Range—Jeweller protocol reaches 6,500 feet in open areas or 800-1,600 feet through typical building materials (wood frame, brick, drywall), approximately 20X farther than WiFi-based systems limited to 30-300 feet, enabling protection of detached structures like garages, workshops, and guest houses without separate systems.
Long Battery Life—Intelligent power management achieves 5-7 years per device on standard batteries versus 6-24 months for competitors, reducing maintenance costs and ensuring continuous protection without frequent battery changes.
Superior Reliability—Dedicated security frequency avoids crowded WiFi/Bluetooth interference, achieving 99.9%+ message delivery versus 90-95% for WiFi systems, ensuring every alert reaches you and the monitoring center.
Advanced Security—Military-grade AES-128 encryption with device-unique keys, frequency hopping anti-jamming protection, and bidirectional authentication prevent hacking, spoofing, or signal blocking attempts.
Simple Installation—No wiring between devices and hub; mount with adhesive or screws in minutes without electrician costs or wall damage.
Each device checks in with the hub every 12-300 seconds (user configurable), instantly alerting if any device goes offline, experiences interference, or is tampered with.
Yes—Ajax systems are fully scalable, allowing you to add devices anytime without replacing equipment or reconfiguring the entire system, supporting 50-200 devices per hub depending on model (Hub supports 100 devices, Hub Plus 150 devices, Hub 2 Plus 200 devices).
Adding devices is simple:
Entire process takes 5-10 minutes per device.
Common additions include:
ASPEX provides free remote support for adding devices yourself, or schedule a technician visit for professional installation and optimal placement advice. Your monitoring plan automatically covers new devices at no additional monthly cost (up to plan limits).
Yes—ASPEX Secure provides 24/7 professional monitoring through UL-certified monitoring centers staffed by trained security operators who respond to every alarm within 30 seconds, verify emergencies, and dispatch police/fire/medical services when confirmed.
Unlike self-monitoring where you're responsible for checking every alert and calling 911 yourself, professional monitoring ensures immediate response even when you're sleeping, traveling, in meetings, or unable to access your phone.
How professional monitoring works:
Professional monitoring operates 24/7/365 including holidays, maintains redundant communication paths, and includes backup power ensuring uninterrupted service during infrastructure failures or natural disasters.
Yes—Ajax systems support self-monitoring where you receive all alerts directly via mobile app without professional monitoring center involvement, saving monthly monitoring costs but requiring you to respond personally to every alarm including middle-of-night emergencies.
Self-monitoring provides:
Self-monitoring limitations:
Self-monitoring works best for:
ASPEX offers flexible transitions—start with professional monitoring and switch to self-monitoring anytime, or vice versa, adjusting as your needs change.
Yes—the Ajax mobile app (available free for iOS and Android) is essential for controlling your security system, receiving instant alerts, viewing cameras, and managing devices from anywhere in the world.
The app provides:
System Control:
Real-Time Alerts:
Device Management:
Camera Access:
User Management:
Automation:
The app uses bank-level encryption protecting your privacy and preventing unauthorized access.
Yes—Ajax systems provide complete remote control through iOS/Android mobile apps, letting you arm/disarm, view live cameras, receive instant alerts, adjust device settings, and manage users from anywhere in the world with cellular data or WiFi connection.
Remote capabilities include:
Arming Controls:
Real-Time Monitoring:
Device Management:
User Management:
Camera Access:
Remote access uses military-grade AES-128 encryption preventing unauthorized access and requiring multi-factor authentication for additional security. Works reliably worldwide wherever you have internet/cellular connectivity.
Yes—Ajax systems work perfectly during internet outages because Ajax Hubs include cellular backup connectivity that automatically activates within 3 seconds when internet fails, maintaining full monitoring, notifications, and remote control capabilities without any protection gaps.
What continues working on cellular backup:
What's temporarily limited on cellular-only:
Ajax Hub 2 Plus includes dual connectivity—Ethernet as primary connection and GSM cellular as automatic backup—specifically designed for internet failures. The system continuously monitors both connections and switches intelligently based on availability and quality.
When internet service resumes, system automatically switches back to Ethernet (faster speeds, no data costs). Cellular backup plans typically include unlimited security data (sensors, alerts, monitoring) with adequate allowances for essential camera/video content.
This dual-connectivity design ensures security continues during power company infrastructure failures, cut cables from construction accidents, router malfunctions, or intentional attacks on communication lines.
Yes—Ajax Systems employs multiple layers of military-grade encryption and security protocols making the system extremely resistant to hacking, signal interception, or unauthorized access.
Security implementation includes:
Device-Level Encryption:
Wireless Security:
Cloud Security:
Physical Security:
Anti-Jamming:
Ajax Systems has never experienced a publicly disclosed security breach or successful hack since founding in 2011, maintaining an exemplary security record across 4 million+ installations in 180+ countries.
During power outages, Ajax systems continue operating seamlessly because Ajax Hubs include built-in backup batteries providing 15+ hours of continuous operation without electricity, and wireless sensors run on their own 5-7 year batteries completely independent of property power.
What continues working during outages:
These capacities easily cover typical outages (average US outage duration: 2-4 hours) and provide substantial coverage during extended weather-related outages.
If power outage extends beyond backup battery capacity, system sends low-battery alerts via remaining cellular connectivity, prompting you to connect backup power source (portable power station or generator) to maintain monitoring indefinitely. Sensors remain unaffected throughout as they operate on independent 5-7 year batteries.
When electrical power resumes, hub automatically switches back to AC power and begins recharging backup battery (full recharge takes 8-12 hours).
This dual-power design ensures security remains active during natural disasters, infrastructure failures, or intentional attacks on power lines—scenarios when security becomes most critical as criminals may exploit outages expecting disabled security systems.
Yes—ASPEX Secure provides comprehensive warranty coverage including Ajax Systems' manufacturer warranty (2-3 years on devices) covering defects in materials and workmanship, plus ASPEX's lifetime installation warranty covering workmanship issues for as long as you maintain active monitoring.
Warranty claim process:
ASPEX installation warranty provides free correction of installation-related issues including remounting devices that become loose, adjusting sensors that misalign affecting performance, correcting programming errors in system configuration, and fixing connectivity problems caused by suboptimal device placement.
Warranty exclusions: Physical damage from dropping, water damage not caused by defects, intentional damage or misuse, modifications by unauthorized parties, damage from pests/weather/acts of God, and damage from power surges or lightning strikes.