Frequently Asked Questions

Question 1

What is ASPEX Secure?

Accepted Answer

ASPEX Secure is a professional security company specializing in Ajax Systems installation and monitoring across the United States. Founded in 2023, we provide residential and commercial security solutions featuring Ajax's European-engineered wireless technology with 7-year battery life, 6,500-foot range, and 24/7 UL-certified monitoring starting at $29/month.

Question 2

What security system does ASPEX Secure use?

Accepted Answer

ASPEX Secure exclusively installs Ajax Systems security equipment—a European-engineered wireless platform recognized as the #1 security system in Europe and trusted by 4 million users across 180+ countries. Ajax technology uses proprietary Jeweller wireless protocol achieving 6,500-foot communication range (20X farther than WiFi-based competitors), 5-7 year battery life (3X longer than typical systems), and photo-verified motion detection reducing false alarms by 90%.

Question 3

Do you offer security for both homes and businesses?

Accepted Answer

Yes—ASPEX Secure provides comprehensive security solutions for both residential properties and commercial businesses, with specialized packages tailored to each environment's unique requirements. Residential security (starting from $199) covers single-family homes, apartments, townhomes, and condos with 5-20 devices including door/window sensors, motion detectors with photo verification, indoor/outdoor cameras, fire/smoke detection, and flood monitoring. Commercial security (custom pricing) serves retail stores, offices, warehouses, restaurants, medical facilities, and multi-location businesses requiring 20-200 devices, access control integration, video surveillance, and 24/7 UL-certified monitoring with priority emergency dispatch.

Question 4

How much does an ASPEX Secure security system cost?

Accepted Answer

ASPEX Secure systems start from $199 for equipment, with no contracts, no activation fees, and no hidden charges. The total cost depends on your property size and the number of Ajax devices you choose. All equipment is purchased outright, so you fully own your Ajax hardware. Professional 24/7 monitoring starts from $29/month, with pricing based on the type of devices installed: $29/mo for intrusion-only systems, $39/mo for systems that include smart/automation devices, and $49/mo for systems with cameras and video verification.

Question 5

How much does professional monitoring cost?

Accepted Answer

Professional monitoring starts from $29/month with ASPEX Secure, significantly less than competitors while providing superior UL-certified 24/7 coverage with no contracts or commitments. Our monitoring plans include 24/7 professional response with 30-second alert verification, police/fire dispatch coordination, cloud video storage, mobile app control, cellular backup connectivity, automatic firmware updates, and lifetime technical support. All monitoring plans cover unlimited devices within your system at no additional per-device fees.

Question 6

Do you provide custom quotes?

Accepted Answer

Yes—ASPEX Secure provides free custom quotes within 24 hours, tailored precisely to your property's layout, entry points, security concerns, and budget requirements. Our quote process includes free security assessment (virtual or in-person), custom system design with detailed equipment list, transparent pricing with itemized breakdown, and multiple package options. Quotes remain valid for 30 days with no obligation to purchase, no high-pressure sales tactics, and no surprise fees later.

Question 7

Does ASPEX Secure offer professional installation?

Accepted Answer

Yes—ASPEX Secure provides professional installation by Ajax-certified technicians with an average of 8+ years security industry experience. Professional installation includes complete security assessment, precise device mounting, wireless connectivity testing, control panel programming, mobile app configuration, system testing, and comprehensive user training. Installation takes 2-4 hours for typical homes (8-12 devices) or 4-8 hours for larger properties/businesses (15+ devices). Professional installation is included free with most packages.

Question 8

How long does security system installation take?

Accepted Answer

Professional security system installation takes 2-4 hours for typical residential properties with 8-12 devices, or 1-2 hours for basic systems with 5-7 devices. The process includes initial assessment and equipment staging (15-20 minutes), device installation and mounting (60-120 minutes), hub setup and connectivity (20-30 minutes), system programming (20-25 minutes), mobile app training (15-20 minutes), and final testing (10-15 minutes). Complex commercial installations with 20+ devices may require 6-10 hours or multiple-day scheduling.

Question 9

Can I install Ajax devices myself?

Accepted Answer

Yes—Ajax devices are designed for DIY installation with adhesive mounting, QR code pairing, and mobile app guidance taking 3-5 hours for technically comfortable homeowners. The DIY process involves downloading the Ajax app, installing the Hub in a central location, mounting sensors using adhesive pads or screws, pairing each device by scanning QR codes, configuring device settings, and testing the system. ASPEX offers free DIY Installation Support including pre-programmed equipment, video chat installation guidance, and remote troubleshooting assistance.

Question 10

What devices can my ASPEX Secure system include?

Accepted Answer

ASPEX Secure systems support 50-200 devices per Ajax Hub from Ajax's extensive ecosystem of over 100 wireless security devices covering intrusion detection (door/window sensors, motion detectors, glass break detectors, keypads, panic buttons, sirens), video surveillance (indoor/outdoor cameras, video doorbells), fire and life safety (smoke detectors, CO detectors, flood sensors, temperature monitors), access control (smart locks, card readers, intercoms), and smart home automation (relays, sockets, thermostats, light controls). The system also integrates third-party devices through Ajax's Transmitter module and relay modules.

Question 11

Are Ajax devices wireless?

Accepted Answer

Yes—all Ajax security devices are wireless, communicating via proprietary Jeweller radio technology, eliminating installation complexity while achieving superior range (6,500 feet) and reliability (99.9%+ communication success) compared to WiFi-based competitors. Wireless advantages include extended range up to 6,500 feet, long battery life of 5-7 years, superior reliability with 99.9%+ communication success, advanced security with AES-128 encryption, and simple installation with no drilling or wiring required.

Question 12

Can I add devices later?

Accepted Answer

Yes—Ajax systems are fully scalable, allowing you to add devices anytime without replacing equipment or reconfiguring the entire system, supporting 50-200 devices per hub depending on model. Adding devices is simple: purchase new Ajax devices, mount device at desired location, open Ajax mobile app and select 'Add Device', scan device QR code, name device and configure settings, and test device. The entire process takes 5-10 minutes per device. Your monitoring plan automatically covers new devices at no additional monthly cost.

Question 13

Does ASPEX Secure provide 24/7 monitoring?

Accepted Answer

Yes—ASPEX Secure provides 24/7 professional monitoring through UL-certified monitoring centers staffed by trained security operators who respond to every alarm within 30 seconds, verify emergencies, and dispatch police/fire/medical services when confirmed. Professional monitoring ensures immediate response even when you're sleeping, traveling, in meetings, or unable to access your phone. The system detects emergencies, transmits encrypted alerts to the monitoring center in 1-3 seconds, operators verify within 30 seconds, and dispatch local authorities if confirmed.

Question 14

Can I use the system without monitoring?

Accepted Answer

Yes—Ajax systems support self-monitoring where you receive all alerts directly via mobile app without professional monitoring center involvement, saving monthly monitoring costs but requiring you to respond personally to every alarm. Self-monitoring provides instant push notifications, ability to review device status and arm/disarm remotely, access to camera livestreams, event log tracking, and control over all system settings. However, you must respond to every alert 24/7, call 911 yourself if emergency is confirmed, and assess false alarms without professional operator verification.

Question 15

Do I need the Ajax mobile app?

Accepted Answer

Yes—the Ajax mobile app (available free for iOS and Android) is essential for controlling your security system, receiving instant alerts, viewing cameras, and managing devices from anywhere in the world. The app provides system control (arm/disarm with one-tap buttons), real-time alerts with photos, device management, camera access with live feeds and recorded clips, user management with customizable permissions, and automation with scenarios and schedules. The app uses bank-level encryption protecting your privacy and preventing unauthorized access.

Question 16

Can I control my system remotely?

Accepted Answer

Yes—Ajax systems provide complete remote control through iOS/Android mobile apps, letting you arm/disarm, view live cameras, receive instant alerts, adjust device settings, and manage users from anywhere in the world with cellular data or WiFi connection. Remote capabilities include arming controls with one-tap buttons and scheduling, real-time monitoring with live camera feeds and instant notifications, device management with sensitivity adjustments and temporary bypassing, user management with temporary access codes, and camera access with live video and recorded clips. Remote access uses military-grade AES-128 encryption preventing unauthorized access.

Question 17

Will the system work during internet outages?

Accepted Answer

Yes—Ajax systems work perfectly during internet outages because Ajax Hubs include cellular backup connectivity that automatically activates within 3 seconds when internet fails, maintaining full monitoring, notifications, and remote control capabilities without any protection gaps. What continues working on cellular backup: all sensors continue monitoring, alarms trigger and notify monitoring center, you receive push notifications, monitoring center can dispatch emergency services, you can arm/disarm remotely using cellular data, and device status monitoring continues. Ajax Hub 2 Plus includes dual connectivity—Ethernet as primary and GSM cellular as automatic backup.

Question 18

Is Ajax secure from hacking?

Accepted Answer

Yes—Ajax Systems employs multiple layers of military-grade encryption and security protocols making the system extremely resistant to hacking, signal interception, or unauthorized access. Security implementation includes device-level encryption with unique AES-128 encryption keys, wireless security with AES-128 block cipher encryption and frequency hopping, cloud security with TLS 1.2+ encryption and two-factor authentication, physical security with tamper switches, and anti-jamming with frequency hopping. Ajax Systems has never experienced a publicly disclosed security breach or successful hack since founding in 2011.

Question 19

What happens during a power outage?

Accepted Answer

During power outages, Ajax systems continue operating seamlessly because Ajax Hubs include built-in backup batteries providing 15+ hours of continuous operation without electricity, and wireless sensors run on their own 5-7 year batteries completely independent of property power. What continues working: hub backup battery activates instantly, all wireless sensors continue operating on their own batteries, cellular backup maintains communication, all devices continue checking in, alarms trigger and transmit normally, and you maintain complete system control via mobile app. When electrical power resumes, hub automatically switches back to AC power and begins recharging backup battery.

Question 20

Do you provide warranty on devices?

Accepted Answer

Yes—ASPEX Secure provides comprehensive warranty coverage including Ajax Systems' manufacturer warranty (2-3 years on devices) covering defects in materials and workmanship, plus ASPEX's lifetime installation warranty covering workmanship issues for as long as you maintain active monitoring. The warranty claim process involves contacting ASPEX support, remote troubleshooting attempted first, defective devices replaced or repaired at no charge if covered, advanced replacement ships before returning faulty device, and shipping costs covered by ASPEX for warranty returns/replacements.

Frequently Asked Questions

How long does it take to install Ajax security system after purchase?

Is Ajax available in the USA?

Do I need an authorized dealer to install Ajax Systems?

Can I buy Ajax security system online in the United States?

Where can I buy Ajax security system in the USA?

What makes Ajax different from other alarm systems?

Can Ajax security system work without internet?

Is Ajax better than Ring or SimpliSafe?

Does Ajax security system require WiFi?

How does Ajax security system work?

What security system works best during power outages in Houston?

Are monitored security systems worth it in Houston?

Do I need a permit for a home security system in Houston?

How much does a home security system cost in Houston?

What is the best home security system in Houston?