Privacy Policy

At ASPEX Secure, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase products, request installation, or use our monitoring services.
We operate in the United States and comply with applicable U.S. privacy laws, including state regulations such as CCPA/CPRA where required.

1. Information We Collect

1.1. Information You Provide to Us

We collect information you voluntarily submit, including:

• Name
• Email address
• Phone number
• Service address
• Billing address
• Installation details
• Quote or consultation requests
• Messages and communication history
• Account login info (if you create an account)

1.2. Device & Monitoring Data (Ajax Systems)

When you use Ajax security devices installed by us or connected to our monitoring platform, we may receive:

• Device identifiers
• Event logs (alarm triggers, sensor alerts, tamper events)
• System status (online/offline)
• Emergency contact information
• Camera data only when you explicitly enable integrations with video services

We do not access or store your video footage unless you use a service that requires it and you grant permission.

1.3. Automatic Website Data

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Cookies and tracking pixels
• Pages viewed and browsing behavior

2. How We Use Your Information

We use your information to:

• Provide and manage installation services
• Deliver 24/7 monitoring and alarm response
• Communicate about appointments, billing, and service updates
• Improve website functionality and user experience
• Send promotional or informational emails (you may opt out anytime)
• Enhance security, detect fraud, and prevent misuse
• Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your data with:

3.1. Service Providers

Such as:

• Monitoring center partners
• Payment processors
• CRM and communication tools
• Insurance/licensing authorities (if required for service eligibility)

All partners must follow privacy and security standards.

3.2. Legal Compliance

We may disclose data when required to:

• Respond to subpoenas
• Assist law enforcement
• Protect the rights and safety of ASPEX Secure or our customers

3.3. Business Transfers

If ASPEX Secure is merged, sold, or undergoes asset transfer, your data may be transferred as part of the business.

We never sell your personal information to third parties.

4. Cookies & Tracking Technologies

Our website uses:

• Cookies
• Analytics tools (e.g., Google Analytics)
• Advertising pixels (if applicable)

These help us understand user activity and improve services. You may disable cookies in your browser settings.

5. Data Security

We implement industry-standard security measures, including:

• Encrypted data transmission
• Secure CRM systems
• Access controls
• Monitoring of suspicious activities

While we take strong measures, no system is 100% secure.

6. Your Privacy Rights

Depending on your state, you may have the right to:

• Access your personal data
• Update or correct your data
• Request data deletion
• Opt out of marketing communications
• Request what categories of data we collect

To exercise your rights, contact us at:
📧 hello@aspexsecure.com

7. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect children’s data.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the latest changes.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

ASPEX Secure
📧 Email: hello@aspexsecure.com
🌐 Website: aspexsecure.com

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