ASPEX Secure provides 24/7 professional alarm monitoring for homes and businesses across Greater Houston. Trained operators review alarm events received from your Ajax system, use available photo, video, and sensor data for verification, and follow the response plan configured for your account.
Compatible Ajax photo and sensor data can provide clearer context for verification and alarm handling.
Ajax Authorized Partner | UL-Certified Monitoring | Alarm Verification Options | Houston and Surrounding Areas
Trained operators are available around the clock to review alarm events received by the monitoring center.
MotionCam images, supported camera events, and sensor data give operators more context before escalation.
Depending on the event, account instructions, and local requirements, operators may contact designated people or request police, fire, or EMS dispatch when appropriate.
Monitoring plans can cover intrusion, fire, carbon monoxide, leak, panic, automation, and video events based on the installed devices.
When professional monitoring is enabled, compatible Ajax alarm events can move from detection to operator review, notification, and response based on your system configuration and selected monitoring plan.
Professional monitoring gives your home a trained response layer around the clock when you are asleep, away, or unable to check an app alert. Operators review received alarm data, use available photo or camera verification, follow your contact instructions, and may request emergency dispatch when appropriate.
Trained operators are available around the clock to review supported alarm events when professional monitoring is active.
Alarm events are handled by trained operators using the contact and response instructions configured for your account.
MotionCam images and supported camera events give operators visual context before escalation when included in the monitoring plan.
Ajax hubs can use built-in battery power and configured cellular backup to help maintain alarm communication during certain power or internet outages.
Pet-friendly detectors, user permissions, app control, and customized settings help the system fit daily home life.
ASPEX Secure monitoring can be canceled with 30 days’ written notice under the current service terms.
Connect a compatible Ajax system to UL-certified professional monitoring with sensor, photo, and supported camera verification options.
Alarm events are reviewed and handled according to the contact and response procedures selected for your account.
Feature | ASPEX Professional Monitoring | Self-Monitoring |
|---|---|---|
Who Reviews Alarms | Trained operators are available 24/7 to review supported alarm events | You or selected contacts must notice and review the alert |
MotionCam Verification | Operators can review compatible MotionCam images when enabled | You review available images through the Ajax app |
Camera Verification | Supported camera images or triggered video events can be reviewed when included in the plan | You open the app and review available camera footage |
Contact Procedures | Operators follow the contact instructions configured for your account | You decide whom to contact after receiving the alert |
Emergency Dispatch Requests | Operators may request police, fire, or EMS dispatch when appropriate | You contact emergency services yourself when needed |
Missed App Alerts | The monitoring workflow can continue even when you cannot check your phone | Response depends on you or another contact seeing the notification |
Ajax App Access | Authorized users still receive alerts and control the system | App alerts and user response are the primary workflow |
Receive real-time alerts the moment something happens — intrusion, fire, CO, leak, or system events.
View snapshots from MotionCam sensors to instantly see what triggered the alarm.
Scroll through every system event, alarm, or notification in one clean, organized timeline.
Stay secure with remote control for your entire system — even when you’re away from home.
Set up schedules, routines, and automations for lights, locks, and other devices.
Give family members access with custom permissions for safety and convenience.
24/7 professional alarm monitoring for core Ajax intrusion devices, with operator review, Ajax app alerts, and response procedures configured for your account.
Perfect for: Homes using core Ajax intrusion devices.
Professional monitoring for homes that add leak protection, automation, and other supported Ajax devices.
Perfect for: Homes with Ajax automation or environmental protection devices.
Video monitoring adds operator review of supported camera events and visual verification for more informed alarm handling. It works with supported Ajax cameras and compatible ONVIF cameras.
Perfect for: Homes with one or more supported security cameras.
Commercial monitoring plans are configured and quoted separately based on installed devices, camera coverage, operating hours, locations, and response requirements.
When a supported Ajax device detects an alarm event, the hub sends the event to the monitoring center through an available configured communication channel. A trained operator reviews the information received, uses available photo, video, and sensor data for context, and follows the response plan assigned to your account.
Yes. Supported Ajax MotionCam devices and compatible camera systems can provide visual information for alarm verification when configured for the monitoring service. Operators can review available images, video, and sensor data before following the account response procedure.
A trained operator reviews the event and follows the instructions configured for your account. Depending on the event, available verification data, monitoring plan, and local requirements, the operator may contact designated people or request police, fire, or EMS dispatch.
An Ajax hub with an active and configured cellular connection can send supported alarm events over a cellular network when local internet is unavailable. The backup path depends on the hub model, cellular service, signal availability, and system configuration.
Yes. The Ajax app allows you to arm or disarm the system, receive alerts, check system status, and view supported cameras or verification images from anywhere your phone and security system have a data connection. Available controls depend on your devices and user permissions.
Residential alarm monitoring plans start at $29 per month. Higher-tier plans can include monitoring for supported automation and environmental devices or video verification. Equipment, installation, and commercial monitoring are priced separately.
No long-term monitoring contract is required. Monitoring service can be canceled with 30 days’ written notice, subject to the applicable service terms.
Get 24/7 professional alarm monitoring with sensor, photo, and supported camera verification, Ajax app alerts, and response procedures configured for your home or business.
Ajax Authorized Partner | UL-Certified Monitoring | Professional Alarm Verification | Houston and Surrounding Areas